Full Floral Design & Delivery Policy Page

Floral Design & Delivery Policy
At House of Blooms, every arrangement is handcrafted with seasonal freshness and artistic care. We kindly ask that you review the following policies before placing your order:

✨ Inspirational Images

Product photos shown on our website are inspirational representations. While we strive to recreate the overall look, feel, and theme, exact flower types and design elements may vary based on seasonality, availability, and our designers’ professional discretion.

🌿 Substitutions Policy

Substitutions may occur due to seasonal or supply changes. These can include:

  • Flowers: Substituted with blooms of equal or greater value.

  • Containers: A specialty vase (e.g., purple glass) may be replaced with a comparable alternative (e.g., clear glass) if unavailable.

All substitutions will respect the original arrangement’s intent, color palette, and quality.

⏰ Delivery Timing

We offer standard delivery windows throughout the day and do not guarantee exact delivery times.
Clients may request AM deliveries, but please note:

  • These requests are subject to a higher likelihood of substitutions due to early-day fulfillment constraints.

  • If the recipient is not available at the time of delivery, the arrangement may sit unrefrigerated depending on access and instructions.

🚪 Delivery Attempt Policy

If no one is available to receive the delivery:

  • Our driver will leave the arrangement at the door only if weather permits and the location is not visible from the street.

  • We will first attempt to contact the recipient, then notify the sender, confirming that a semi-perishable item has been left safely.

Please ensure accurate recipient contact information and special instructions are included with your order.